Partsgeek.com: went on hold and then the call was dumped this...

A Partsgeek.com customer review by GetHuman user ~melissa from November 21st, 2017

Background on ~melissa's case

GetHuman: ~melissa - can you tell our other Partsgeek.com customers when your case took place?
~melissa: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
~melissa: I used the 800-541-9352 number I found for on the GetHuman Partsgeek.com customer phone number page I was on: Partsgeek.com Customer Service Phone Number
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~melissa a list of common Partsgeek.com problems)
~melissa: "Track a Package" was why I was trying to call.

~melissa's review of Partsgeek.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melissa: went on hold and then the call was dumped this being the third time contact was tryied since the wrong parts were sent last contact ******* wanted the size of the rotors sent ** need the ** *** for the f*** not the *** ford you need to call ***-***-**** dont think i would reconmmed your company to anyone i liked your service ***** and where are the real people customer service
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~melissa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melissa: I'd give them a four out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~melissa: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~melissa: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melissa taken from his Partsgeek.com customer service problem that occurred on November 18th, 2017.

Partsgeek.com

1.15 of 5 stars | 271 reviews

~melissa's Partsgeek.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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