Partyamerica.com: I ordered supplies for my daughter's birthday p...
A Partyamerica.com customer review by GetHuman user GetHuman-78274 from November 16th, 2017
Background on GetHuman-78274's case
GetHuman: GetHuman-78274 - can you tell our other Partyamerica.com customers when your case took place?
GetHuman-78274: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Partyamerica.com, and if so, how?
GetHuman: And which of these common Partyamerica.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78274 a list of common Partyamerica.com problems)
GetHuman-78274: "Cancel order" was why I was trying to call.
GetHuman-78274's review of Partyamerica.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Partyamerica.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78274: I ordered supplies for my daughter's birthday party which was on a Friday which I paid $*.** shipping on. Before I ordered I used their shipment estimator which said the shipment would arrive on Thursday. I happily ordered my items and when I got my order confirmation, suddenly the arrival date was Friday. I thought, ok, that's cutting it close but that's ok. Well, it didn't come on Friday, it came the next day, after the party was over. The following day I emailed customer service and never received a response. I called them a few weeks later and was told I would need to pay to ship it back which was hardly worth it considering the items I purchased were only about $** to begin with. Then I was told I could return it to the Party America store in town. I went there to return it and found out that they are not in any way connected with PartyAmerica.com and could not accept the return. Frustrated, I went back to PartyAmerica.com to discover they only list two retail location, ne
GetHuman: Let's quantify your experience contacting Partyamerica.com. On a scale of 1 to 5, how easy is it go get help on a Partyamerica.com problem?
GetHuman-78274: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78274: I'd give them a one out of five on communication.
GetHuman: And what about Partyamerica.com's ability to quickly and effectively address your problem?
GetHuman-78274: For that I would say four out of five.
GetHuman: And finally- any advice for other Partyamerica.com customers?
GetHuman-78274: Call them early in the day or late. Don't forget any personal or account information you might need for Partyamerica.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78274 taken from his Partyamerica.com customer service problem that occurred on November 8th, 2017.
Partyamerica.com
1.00 of 5 stars | 2 reviews
GetHuman-78274's Partyamerica.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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