Patioshoppers.com: My concern is that I had a problem with the qua...
A Patioshoppers.com customer review by GetHuman user GetHuman-331223 from November 19th, 2017
Background on GetHuman-331223's case
GetHuman: GetHuman-331223 - can you tell our other Patioshoppers.com customers when your case took place?
GetHuman-331223: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Patioshoppers.com, and if so, how?
GetHuman: And which of these common Patioshoppers.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-331223 a list of common Patioshoppers.com problems)
GetHuman-331223: "Change order" was why I was trying to call.
GetHuman-331223's review of Patioshoppers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Patioshoppers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-331223: My concern is that I had a problem with the quality of a product ( their outdoor cushions soak up rain and take days to dry out -- all our other outdoor cushions are fine, this expensive one is a problem). I got no help from customer service (sorry, they are not intended to be waterproof even though they are outdoor cushions). I wrote a negative review for their website more than * months ago* they never posted it. I now realize they post only positive reviews. That's unfair to the consumer. I called to ask and they promised they would post it but never did. Don't trust their reviews!
GetHuman: Let's quantify your experience contacting Patioshoppers.com. On a scale of 1 to 5, how easy is it go get help on a Patioshoppers.com problem?
GetHuman-331223: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-331223: I'd give them a five out of five on communication.
GetHuman: And what about Patioshoppers.com's ability to quickly and effectively address your problem?
GetHuman-331223: For that I would say two out of five.
GetHuman: And finally- any advice for other Patioshoppers.com customers?
GetHuman-331223: Call them early in the day or late. Don't forget any personal or account information you might need for Patioshoppers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-331223 taken from his Patioshoppers.com customer service problem that occurred on November 17th, 2017.
Patioshoppers.com
3.50 of 5 stars | 1 reviews
GetHuman-331223's Patioshoppers.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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