PayPal: Auto response saying "We want to help you but w...
A PayPal customer review by GetHuman user ~Dis Service@paypal.com from November 22nd, 2017
Background on ~Dis Service@paypal.com's case
GetHuman: ~Dis Service@paypal.com - can you tell our other PayPal customers when your case took place?
~Dis Service@paypal.com: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Dis Service@paypal.com a list of common PayPal problems)
~Dis Service@paypal.com: "Overcharge/Strange charge" was why I was trying to call.
~Dis Service@paypal.com's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dis Service@paypal.com: Auto response saying "We want to help you but we're not able to respond directly to emails sent to this address. "
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Dis Service@paypal.com: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dis Service@paypal.com: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Dis Service@paypal.com: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Dis Service@paypal.com: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dis Service@paypal.com taken from his PayPal customer service problem that occurred on November 14th, 2017.