PayPal: Could or would not cancel my transaction even t...

A PayPal customer review by GetHuman user ~lois denson from November 25th, 2017

Background on ~lois denson's case

GetHuman: ~lois denson - can you tell our other PayPal customers when your case took place?
~lois denson: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to PayPal, and if so, how?
~lois denson: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows ~lois denson a list of common PayPal problems
~lois denson: "Complaint" was why I was trying to call.

~lois denson's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lois denson: Could or would not cancel my transaction even though I had been on hold * hours w*Target, whose phone was messed up. The girl at PayPal said they could cancel the order. She transfered me to a man and he said he couldn't. He tried to call Target and said their phone was messed up, said he would email them to cancel the order. Said he would email me conformation. Not a good experience, and I'm very disappointed! PayPal should be able to handle their own business!!!!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~lois denson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lois denson: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~lois denson: For that I would say one out of five.
GetHuman: And finally- any advice for other PayPal customers?
~lois denson: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lois denson taken from his PayPal customer service problem that occurred on November 19th, 2017.

PayPal

3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
~lois denson's PayPal Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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