PayPal: I cannot believe this businesses allowed to con...

A PayPal customer review by GetHuman user ~John C from November 23rd, 2017

Background on ~John C 's case

GetHuman: ~John C - can you tell our other PayPal customers when your case took place?
~John C : Yes. It was morning, on November 20th.
GetHuman: Did you reach out to PayPal, and if so, how?
~John C : I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows ~John C a list of common PayPal problems
~John C : "Fraud" was why I was trying to call.

~John C 's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John C : I cannot believe this businesses allowed to continue with the shocking service they give when things go wrong. Works well in a normal transaction but unfortunately I was a victim of fraud. At least * consultants later I got to a specialist who understood and recorded the fraud. I was promised a refund within * days ... Afterwards another bout of calls * emails to them I didn't win. Eventually had to get my bank to return the direct debit as unpaid - no authority. Today I receive a debt collectors demand to repay PayPal..... * think it is absolutely atrocious that the left hand doesn't know what the right is doing..... So now I start the whole process again...wish me luck cos I sure don't wish them success in business.... It's shocking
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~John C : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John C : I'd give them a three out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~John C : For that I would say four out of five.
GetHuman: And finally- any advice for other PayPal customers?
~John C : Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John C taken from his PayPal customer service problem that occurred on November 20th, 2017.

PayPal

3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
~John C 's PayPal Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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