PayPal: I had a dispute. sent it in never heard a word...
A PayPal customer review by GetHuman user ~kgh127 from November 13th, 2017
Background on ~kgh127's case
GetHuman: ~kgh127 - can you tell our other PayPal customers when your case took place?
~kgh127: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~kgh127 a list of common PayPal problems)
~kgh127: "Hacked account" was why I was trying to call.
~kgh127's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kgh127: I had a dispute. sent it in never heard a word took * weeks to get my money back nobody knew wtf was going on. beyond atrocious service. If they were a brick and mortar they would never survive and if I had anything to do with it they would not here either. I want everyone to know about my terrible experience with them. I now have received another spam paypal email sent to dispute a week ago and now have the same thing in my email and have not heard a word from paypal regarding the *roblem I had a week ago. these guys stink!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~kgh127: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kgh127: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~kgh127: For that I would say four out of five.
GetHuman: And finally- any advice for other PayPal customers?
~kgh127: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kgh127 taken from his PayPal customer service problem that occurred on November 3rd, 2017.