PayPal: Never in my life have I had such a hard time ju...

A PayPal customer review by GetHuman user GetHuman-49167 from November 27th, 2017

Background on GetHuman-49167's case

GetHuman: GetHuman-49167 - can you tell our other PayPal customers when your case took place?
GetHuman-49167: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman-49167: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-49167 a list of common PayPal problems)
GetHuman-49167: "Dispute a Charge" was why I was trying to call.

GetHuman-49167's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-49167: Never in my life have I had such a hard time just trying to call a company back and tell them to take my number off their call list... The automated system is TERRIBLE. I had to say "agent" like ** times before the little ***** said "you'll have to provide the agent with your email and personal info since we couldn't get that from you earlier in the call" then I sat and waited... And waited... And waited. For nothing - no one picked up. Terrible. I'm happy I've never used this crappy *** pay pal. All I wanted to do was get my number removed from their call list. IDFK who Deborah fletcher is...?
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-49167: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-49167: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-49167: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-49167: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-49167 taken from his PayPal customer service problem that occurred on November 25th, 2017.


3.14 of 5 stars | 595 reviews

GetHuman-49167's PayPal Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PayPal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PayPal in any way.

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