*Paypal* provided this number to me just now, b...

A PayPal customer review by GetHuman user ~Thriva from November 23rd, 2017

Background on ~Thriva's case

GetHuman: ~Thriva - can you tell our other PayPal customers when your case took place?
~Thriva: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to PayPal, and if so, how?
~Thriva: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Thriva a list of common PayPal problems)
~Thriva: "Update account information" was why I was trying to call.

~Thriva's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thriva: *Paypal* provided this number to me just now, but I got a recording that says "You have reached a non-working number"! I will never use them again if I can possibly avoid it. They debited the vendor's account, ** days later haven't put it back in my account. Crooks and Liars!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Thriva: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thriva: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Thriva: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Thriva: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thriva taken from his PayPal customer service problem that occurred on November 20th, 2017.


3.14 of 5 stars | 595 reviews

~Thriva's PayPal Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PayPal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PayPal in any way.

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