A PayPal customer review by GetHuman user GetHuman-syk from December 1st, 2017
Background on GetHuman-syk's case
GetHuman: GetHuman-syk - can you tell our other PayPal customers when your case took place?
GetHuman-syk: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-syk a list of common PayPal problems)
GetHuman-syk: "Flagged Post" was why I was trying to call.
GetHuman-syk's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-syk: I made a payment for the due date, but there was some issue that occurred linking my bank account, so paypal fined me an extra $** that I don't think I deserve to be fined for when I had made an attempt to pay. I don't think my payment should be counted as late, when now, for some reason, the bank I linked to is confirmed
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-syk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-syk: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-syk: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-syk: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-syk taken from his PayPal customer service problem that occurred on November 21st, 2017.