PayPal: Their phone system is ridiculous. I had to try...
A PayPal customer review by GetHuman user GetHuman-jesserw from November 29th, 2017
Background on GetHuman-jesserw's case
GetHuman: GetHuman-jesserw - can you tell our other PayPal customers when your case took place?
GetHuman-jesserw: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jesserw a list of common PayPal problems)
GetHuman-jesserw: "Refund" was why I was trying to call.
GetHuman-jesserw's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jesserw: Their phone system is ridiculous. I had to try * different times using GetHuman and one on my own just to get through. On top of that, they couldn't even solve my problem. I have to wait **-** hours to hear back.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-jesserw: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jesserw: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-jesserw: For that I would say four out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-jesserw: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jesserw taken from his PayPal customer service problem that occurred on November 20th, 2017.