PayPal: after calling three times and being disconnecte...

A PayPal customer review by GetHuman user ~Luci Rodgers from November 23rd, 2017

Background on ~Luci Rodgers's case

GetHuman: ~Luci Rodgers - can you tell our other PayPal customers when your case took place?
~Luci Rodgers: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to PayPal, and if so, how?
~Luci Rodgers: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
Shows ~Luci Rodgers a list of common PayPal problems
~Luci Rodgers: "Cancel service" was why I was trying to call.

~Luci Rodgers's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luci Rodgers: after calling three times and being disconnected, I was finally told to fax all my paperwork again (originally faxed ****). I am exasperated, frustrated and angry!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Luci Rodgers: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luci Rodgers: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Luci Rodgers: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Luci Rodgers: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Luci Rodgers taken from his PayPal customer service problem that occurred on November 20th, 2017.

PayPal

3.14 of 5 stars | 595 reviews
PayPal ReviewsPayPal's Phone NumberAll PayPal contact infoGeneral PayPal customer service info
~Luci Rodgers's PayPal Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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