Payless Car Rental: my question to the *** reservation number was a...
A Payless Car Rental customer review by GetHuman user GetHuman-404408 from November 23rd, 2017
Background on GetHuman-404408's case
GetHuman: GetHuman-404408 - can you tell our other Payless Car Rental customers when your case took place?
GetHuman-404408: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Payless Car Rental, and if so, how?
GetHuman: And which of these common Payless Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-404408 a list of common Payless Car Rental problems)
GetHuman-404408: "Missing item" was why I was trying to call.
GetHuman-404408's review of Payless Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's Payless Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-404408: my question to the *** reservation number was about unlimited mileage when renting in las vegas and driving to some state parks in California. agent told me,unlimited mileage in nevada (wish that was listed on website and reservation) and that I would have to call nevada directly (*-***-***-****)for an ans. to my question about driving in California. after calling that number several times, I get the vicious runaround cycle of the automated reservation number.
GetHuman: Let's quantify your experience contacting Payless Car Rental. On a scale of 1 to 5, how easy is it go get help on a Payless Car Rental problem?
GetHuman-404408: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-404408: I'd give them a one out of five on communication.
GetHuman: And what about Payless Car Rental's ability to quickly and effectively address your problem?
GetHuman-404408: For that I would say two out of five.
GetHuman: And finally- any advice for other Payless Car Rental customers?
GetHuman-404408: Call them early in the day or late. Don't forget any personal or account information you might need for Payless Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-404408 taken from his Payless Car Rental customer service problem that occurred on November 19th, 2017.