Peapod: Deliveries for my area (*****) are only open fo...
A Peapod customer review by GetHuman user ~al1222 from November 25th, 2017
Background on ~al1222's case
GetHuman: ~al1222 - can you tell our other Peapod customers when your case took place?
~al1222: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows ~al1222 a list of common Peapod problems)
~al1222: "Change order" was why I was trying to call.
~al1222's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~al1222: Deliveries for my area (*****) are only open for * days out. I can't use Peabody anymore as it is just too long to wait for groceries and many times I don't know what I need until a few days before. Having * kids can be unpredictable with food consumption. Please fix or you will of lost a customer.
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
~al1222: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~al1222: I'd give them a two out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
~al1222: For that I would say one out of five.
GetHuman: And finally- any advice for other Peapod customers?
~al1222: Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~al1222 taken from his Peapod customer service problem that occurred on November 19th, 2017.