Pearson: to fix my access code
A Pearson customer review by GetHuman user GetHuman-blairwin from December 5th, 2017
Background on GetHuman-blairwin's case
GetHuman: GetHuman-blairwin - can you tell our other Pearson customers when your case took place?
GetHuman-blairwin: Yeah. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Pearson, and if so, how?
GetHuman: And which of these common Pearson customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-blairwin a list of common Pearson problems)
GetHuman-blairwin: "None of those really matches why I wanted to contact Pearson that day." was why I was trying to contact.
GetHuman-blairwin's review of Pearson customer service
GetHuman: So how would you sum up your experience for GetHuman's Pearson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-blairwin: to fix my access code
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-blairwin: they keep hanging up
GetHuman: Let's quantify your experience contacting Pearson. On a scale of 1 to 5, how easy is it go get help on a Pearson problem?
GetHuman-blairwin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-blairwin: I'd give them a five out of five on communication.
GetHuman: And what about Pearson's ability to quickly and effectively address your problem?
GetHuman-blairwin: For that I would say five out of five.
GetHuman: And finally- any advice for other Pearson customers?
GetHuman-blairwin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pearson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-blairwin taken from his Pearson customer service problem that occurred on December 3rd, 2017.
Pearson
5.60 of 5 stars | 53 reviews
GetHuman-blairwin's Pearson Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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