Pella Windows: Replacement window
A Pella Windows customer review by GetHuman user GetHuman-ctandsha from December 4th, 2017
Background on GetHuman-ctandsha's case
GetHuman: GetHuman-ctandsha - can you tell our other Pella Windows customers when your case took place?
GetHuman-ctandsha: Yeah. It was morning, on November 30th.
GetHuman: Did you reach out to Pella Windows, and if so, how?
GetHuman: And which of these common Pella Windows customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ctandsha a list of common Pella Windows problems)
GetHuman-ctandsha: "Change order" was why I was trying to call.
GetHuman-ctandsha's review of Pella Windows customer service
GetHuman: So how would you sum up your experience for GetHuman's Pella Windows customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ctandsha: Replacement window
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-ctandsha: Broken window and Pella South Texas has ordered the wrong window size twice.
GetHuman: Let's quantify your experience contacting Pella Windows. On a scale of 1 to 5, how easy is it go get help on a Pella Windows problem?
GetHuman-ctandsha: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ctandsha: I'd give them a five out of five on communication.
GetHuman: And what about Pella Windows's ability to quickly and effectively address your problem?
GetHuman-ctandsha: For that I would say five out of five.
GetHuman: And finally- any advice for other Pella Windows customers?
GetHuman-ctandsha: Call them early in the day or late. Don't forget any personal or account information you might need for Pella Windows to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ctandsha taken from his Pella Windows customer service problem that occurred on November 30th, 2017.
Pella Windows
5.00 of 5 stars | 10 reviews
GetHuman-ctandsha's Pella Windows Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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