Issue with Penguin Random House
A Penguin Random House customer review by GetHuman user GetHuman-halfcirc from December 7th, 2017
Background on GetHuman-halfcirc's case
GetHuman: GetHuman-halfcirc - can you tell our other Penguin Random House customers when your case took place?
GetHuman-halfcirc: Yup. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to Penguin Random House, and if so, how?
GetHuman: And which of these common Penguin Random House customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-halfcirc a list of common Penguin Random House problems)
GetHuman-halfcirc: "None of those really matches why I wanted to contact Penguin Random House that day." was why I was trying to contact.
GetHuman-halfcirc's review of Penguin Random House customer service
GetHuman: So how would you sum up your experience for GetHuman's Penguin Random House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-halfcirc: Issue with Penguin Random House
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-halfcirc: I should not no have to pay **$ to get you your phone number
GetHuman: Let's quantify your experience contacting Penguin Random House. On a scale of 1 to 5, how easy is it go get help on a Penguin Random House problem?
GetHuman-halfcirc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-halfcirc: I'd give them a two out of five on communication.
GetHuman: And what about Penguin Random House's ability to quickly and effectively address your problem?
GetHuman-halfcirc: For that I would say one out of five.
GetHuman: And finally- any advice for other Penguin Random House customers?
GetHuman-halfcirc: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Penguin Random House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-halfcirc taken from his Penguin Random House customer service problem that occurred on December 3rd, 2017.
Penguin Random House
-1.00 of 5 stars | 69 reviews
GetHuman-halfcirc's Penguin Random House Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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