Penn National Insurance: I had my truck stolen a couple of hours ago. I...
A Penn National Insurance customer review by GetHuman user ~Jeff Beatty from November 25th, 2017
Background on ~Jeff Beatty's case
GetHuman: ~Jeff Beatty - can you tell our other Penn National Insurance customers when your case took place?
~Jeff Beatty: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Penn National Insurance, and if so, how?
GetHuman: And which of these common Penn National Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeff Beatty a list of common Penn National Insurance problems)
~Jeff Beatty: "Get insurance" was why I was trying to call.
~Jeff Beatty's review of Penn National Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Penn National Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeff Beatty: I had my truck stolen a couple of hours ago. I am going to need a rental vehicle in just a few hours so that I am able to go to work in the morning. The claims representative was unable to provide me with any information as to how I am going to go about doing this.
GetHuman: Let's quantify your experience contacting Penn National Insurance. On a scale of 1 to 5, how easy is it go get help on a Penn National Insurance problem?
~Jeff Beatty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeff Beatty: I'd give them a two out of five on communication.
GetHuman: And what about Penn National Insurance's ability to quickly and effectively address your problem?
~Jeff Beatty: For that I would say one out of five.
GetHuman: And finally- any advice for other Penn National Insurance customers?
~Jeff Beatty: Call them early in the day or late. Don't forget any personal or account information you might need for Penn National Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeff Beatty taken from his Penn National Insurance customer service problem that occurred on November 22nd, 2017.
Penn National Insurance
3.00 of 5 stars | 3 reviews
~Jeff Beatty's Penn National Insurance Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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