Pennsylvania Power Company: * hour planned outage not well addressed or com...

A Pennsylvania Power Company customer review by GetHuman user GetHuman-225287 from November 26th, 2017

Background on GetHuman-225287's case

GetHuman: GetHuman-225287 - can you tell our other Pennsylvania Power Company customers when your case took place?
GetHuman-225287: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Pennsylvania Power Company, and if so, how?
GetHuman-225287: I used the 800-720-3600 number I found for on the GetHuman Pennsylvania Power Company customer phone number page I was on: Pennsylvania Power Company Customer Service Phone Number
GetHuman: And which of these common Pennsylvania Power Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-225287 a list of common Pennsylvania Power Company problems)
GetHuman-225287: "Lower my bill" was why I was trying to call.

GetHuman-225287's review of Pennsylvania Power Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Pennsylvania Power Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-225287: * hour planned outage not well addressed or communicated...being away our freezers and timers will be totally out of whack..no concern on pennpowers behalf
GetHuman: Let's quantify your experience contacting Pennsylvania Power Company. On a scale of 1 to 5, how easy is it go get help on a Pennsylvania Power Company problem?
GetHuman-225287: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-225287: I'd give them a one out of five on communication.
GetHuman: And what about Pennsylvania Power Company's ability to quickly and effectively address your problem?
GetHuman-225287: For that I would say four out of five.
GetHuman: And finally- any advice for other Pennsylvania Power Company customers?
GetHuman-225287: Call them early in the day or late. Don't forget any personal or account information you might need for Pennsylvania Power Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-225287 taken from his Pennsylvania Power Company customer service problem that occurred on November 19th, 2017.

Pennsylvania Power Company

2.00 of 5 stars | 6 reviews

GetHuman-225287's Pennsylvania Power Company Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Pennsylvania Power Company, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Pennsylvania Power Company in any way.

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