Perfumania.com: I waited for * minutes while the sales associat...
A Perfumania.com customer review by GetHuman user ~Sandi from November 18th, 2017
Background on ~Sandi's case
GetHuman: ~Sandi - can you tell our other Perfumania.com customers when your case took place?
~Sandi: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Perfumania.com, and if so, how?
GetHuman: And which of these common Perfumania.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandi a list of common Perfumania.com problems)
~Sandi: "Cancel order" was why I was trying to call.
~Sandi's review of Perfumania.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Perfumania.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandi: I waited for * minutes while the sales associate visited with another customer until she told me computers were down. I waited another ** minutes for the computers to get on line and brought a product for **.**. the sign out front said buy **.** and get a free gift. when I asked for free gift I was told I had to spend **.**. I told associate sign said **.**. She told me they didn't have a sign saying **.** so the store was instructed to leave up the misleading **.** sign. I told her that is false advertising* she said corporate said they have to have that sign up because they don't have the one that say "buy **.** and get a free gift". Anyway I look at it that is false advertising and I will be sure to let my friends know.
GetHuman: Let's quantify your experience contacting Perfumania.com. On a scale of 1 to 5, how easy is it go get help on a Perfumania.com problem?
~Sandi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandi: I'd give them a one out of five on communication.
GetHuman: And what about Perfumania.com's ability to quickly and effectively address your problem?
~Sandi: For that I would say one out of five.
GetHuman: And finally- any advice for other Perfumania.com customers?
~Sandi: Call them early in the day or late. Don't forget any personal or account information you might need for Perfumania.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandi taken from his Perfumania.com customer service problem that occurred on November 15th, 2017.
Perfumania.com
2.00 of 5 stars | 1 reviews
~Sandi's Perfumania.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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