Perrier: immediately asked question, and the rep looked...
A Perrier customer review by GetHuman user ~Chef EDS from November 24th, 2017
Background on ~Chef EDS's case
GetHuman: ~Chef EDS - can you tell our other Perrier customers when your case took place?
~Chef EDS: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Perrier, and if so, how?
GetHuman: And which of these common Perrier customer issues best describes the reason you wanted to talk to them?
(Shows ~Chef EDS a list of common Perrier problems)
~Chef EDS: "Product information" was why I was trying to call.
~Chef EDS's review of Perrier customer service
GetHuman: So how would you sum up your experience for GetHuman's Perrier customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chef EDS: immediately asked question, and the rep looked into problem by putting me on hold.also came back fairly quickly with and answer
GetHuman: Let's quantify your experience contacting Perrier. On a scale of 1 to 5, how easy is it go get help on a Perrier problem?
~Chef EDS: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chef EDS: I'd give them a five out of five on communication.
GetHuman: And what about Perrier's ability to quickly and effectively address your problem?
~Chef EDS: For that I would say three out of five.
GetHuman: And finally- any advice for other Perrier customers?
~Chef EDS: Call them early in the day or late. Don't forget any personal or account information you might need for Perrier to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chef EDS taken from his Perrier customer service problem that occurred on November 20th, 2017.
Perrier
5.00 of 5 stars | 3 reviews
~Chef EDS's Perrier Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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