PetSmart.com: they are not there to help people with poor qua...

A PetSmart.com customer review by GetHuman user ~sad face from November 22nd, 2017

Background on ~sad face's case

GetHuman: ~sad face - can you tell our other PetSmart.com customers when your case took place?
~sad face: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to PetSmart.com, and if so, how?
~sad face: I used the 888-839-9638 number I found for on the GetHuman PetSmart.com customer phone number page I was on: PetSmart.com Customer Service Phone Number
GetHuman: And which of these common PetSmart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~sad face a list of common PetSmart.com problems)
~sad face: "Complaint" was why I was trying to call.

~sad face's review of PetSmart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's PetSmart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sad face: they are not there to help people with poor quality products.......they are there for the company and only the company......will not recommend pet smart as a pet supplier :(
GetHuman: Let's quantify your experience contacting PetSmart.com. On a scale of 1 to 5, how easy is it go get help on a PetSmart.com problem?
~sad face: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sad face: I'd give them a five out of five on communication.
GetHuman: And what about PetSmart.com's ability to quickly and effectively address your problem?
~sad face: For that I would say two out of five.
GetHuman: And finally- any advice for other PetSmart.com customers?
~sad face: Call them early in the day or late. Don't forget any personal or account information you might need for PetSmart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sad face taken from his PetSmart.com customer service problem that occurred on November 12th, 2017.

PetSmart.com

2.00 of 5 stars | 12 reviews

~sad face's PetSmart.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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