I have been going to petsmart for *yrs now. I h...
A PetSmart customer review by GetHuman user ~angelmom729 from November 24th, 2017
Background on ~angelmom729's case
GetHuman: ~angelmom729 - can you tell our other PetSmart customers when your case took place?
~angelmom729: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to PetSmart, and if so, how?
GetHuman: And which of these common PetSmart customer issues best describes the reason you wanted to talk to them?
(Shows ~angelmom729 a list of common PetSmart problems)
~angelmom729: "Make a purchase" was why I was trying to call.
~angelmom729's review of PetSmart customer service
GetHuman: So how would you sum up your experience for GetHuman's PetSmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angelmom729: I have been going to petsmart for *yrs now. I have never recieved a coupon for grooming I pay alot of money each month and I recieve nothing Can I please have a coupon for a free groom or something half off somthing please thank you A*****@***.com * Dorothy Bongiorno
GetHuman: Let's quantify your experience contacting PetSmart. On a scale of 1 to 5, how easy is it go get help on a PetSmart problem?
~angelmom729: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angelmom729: I'd give them a five out of five on communication.
GetHuman: And what about PetSmart's ability to quickly and effectively address your problem?
~angelmom729: For that I would say two out of five.
GetHuman: And finally- any advice for other PetSmart customers?
~angelmom729: Call them early in the day or late. Don't forget any personal or account information you might need for PetSmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angelmom729 taken from his PetSmart customer service problem that occurred on November 22nd, 2017.