Philadelphia Inquirer: An operator put me through to a gentleman who s...
A Philadelphia Inquirer customer review by GetHuman user ~AD from November 21st, 2017
Background on ~AD's case
GetHuman: ~AD - can you tell our other Philadelphia Inquirer customers when your case took place?
~AD: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~AD a list of common Philadelphia Inquirer problems)
~AD: "Lower my bill" was why I was trying to call.
~AD's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AD: An operator put me through to a gentleman who stopped delivery as I asked. He found our records instantly, and was well informed about deliveries in our area.
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
~AD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AD: I'd give them a two out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
~AD: For that I would say three out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
~AD: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AD taken from his Philadelphia Inquirer customer service problem that occurred on November 16th, 2017.