Philips Norelco: Returned product - not as advertised on web-sit...
A Philips Norelco customer review by GetHuman user ~lh916 from November 21st, 2017
Background on ~lh916's case
GetHuman: ~lh916 - can you tell our other Philips Norelco customers when your case took place?
~lh916: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Philips Norelco, and if so, how?
GetHuman: And which of these common Philips Norelco customer issues best describes the reason you wanted to talk to them?
(Shows ~lh916 a list of common Philips Norelco problems)
~lh916: "Technical support" was why I was trying to call.
~lh916's review of Philips Norelco customer service
GetHuman: So how would you sum up your experience for GetHuman's Philips Norelco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lh916: Returned product - not as advertised on web-site. Took * weeks to get shipping label to return* has been over * weeks since they received return, still no credit.
GetHuman: Let's quantify your experience contacting Philips Norelco. On a scale of 1 to 5, how easy is it go get help on a Philips Norelco problem?
~lh916: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lh916: I'd give them a five out of five on communication.
GetHuman: And what about Philips Norelco's ability to quickly and effectively address your problem?
~lh916: For that I would say four out of five.
GetHuman: And finally- any advice for other Philips Norelco customers?
~lh916: Call them early in the day or late. Don't forget any personal or account information you might need for Philips Norelco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lh916 taken from his Philips Norelco customer service problem that occurred on November 18th, 2017.