Planet Fitness: safety concerns
A Planet Fitness customer review by GetHuman user GetHuman-birden from December 2nd, 2017
Background on GetHuman-birden's case
GetHuman: GetHuman-birden - can you tell our other Planet Fitness customers when your case took place?
GetHuman-birden: Yeah. It was evening, on November 26th.
GetHuman: Did you reach out to Planet Fitness, and if so, how?
GetHuman: And which of these common Planet Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-birden a list of common Planet Fitness problems)
GetHuman-birden: "Refund a Charge" was why I was trying to call.
GetHuman-birden's review of Planet Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's Planet Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-birden: safety concerns
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-birden: When I step outside of the showers, I step on a wet, slippery, & smooth surface. Is it possible to put a "-" rubber matt, or the same material that is in the locker room the length of the stalls there? I think that would be an inexpensive way to quite concerns about falling. I am a yr. old heavy male with arthritis. If it is too expensive for the company to shoulder, if you put a petition to sign up for donations, maybe some of the members that use the showers would kick in a little. Louis
GetHuman: Let's quantify your experience contacting Planet Fitness. On a scale of 1 to 5, how easy is it go get help on a Planet Fitness problem?
GetHuman-birden: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-birden: I'd give them a four out of five on communication.
GetHuman: And what about Planet Fitness's ability to quickly and effectively address your problem?
GetHuman-birden: For that I would say three out of five.
GetHuman: And finally- any advice for other Planet Fitness customers?
GetHuman-birden: Call them early in the day or late. Don't forget any personal or account information you might need for Planet Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-birden taken from his Planet Fitness customer service problem that occurred on November 26th, 2017.
Planet Fitness
1.00 of 5 stars | 6 reviews
GetHuman-birden's Planet Fitness Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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