Playskool: I called in reference to your pipeworks toy tha...

A Playskool customer review by GetHuman user ~ireneianderson from November 21st, 2017

Background on ~ireneianderson's case

GetHuman: ~ireneianderson - can you tell our other Playskool customers when your case took place?
~ireneianderson: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Playskool, and if so, how?
~ireneianderson: I used the 800-752-9755 number I found for on the GetHuman Playskool customer phone number page I was on: Playskool Customer Service Phone Number
GetHuman: And which of these common Playskool customer issues best describes the reason you wanted to talk to them?
(Shows ~ireneianderson a list of common Playskool problems)
~ireneianderson: "Technical support" was why I was trying to call.

~ireneianderson's review of Playskool customer service

GetHuman: So how would you sum up your experience for GetHuman's Playskool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ireneianderson: I called in reference to your pipeworks toy that you use to sell (years ago) I know so many people wanting them however when looking for a set the only place they can be found is on craigslist. I called customer service and asked about this and why it is no longer available, was told it was a marketing decision. Are you joking me do you realize the only place to find them now is on craigslist and the price is insane. Marketing might want to rethink their decision and inquire and do research to how many people are looking for this toy.
GetHuman: Let's quantify your experience contacting Playskool. On a scale of 1 to 5, how easy is it go get help on a Playskool problem?
~ireneianderson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ireneianderson: I'd give them a four out of five on communication.
GetHuman: And what about Playskool's ability to quickly and effectively address your problem?
~ireneianderson: For that I would say one out of five.
GetHuman: And finally- any advice for other Playskool customers?
~ireneianderson: Call them early in the day or late. Don't forget any personal or account information you might need for Playskool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ireneianderson taken from his Playskool customer service problem that occurred on November 14th, 2017.

Playskool

3.00 of 5 stars | 2 reviews

~ireneianderson's Playskool Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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