Playstation: I wanted to change my name that everyone can se...
A Playstation customer review by GetHuman user GetHuman-14164 from November 26th, 2017
Background on GetHuman-14164's case
GetHuman: GetHuman-14164 - can you tell our other Playstation customers when your case took place?
GetHuman-14164: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14164 a list of common Playstation problems)
GetHuman-14164: "Banned Account" was why I was trying to call.
GetHuman-14164's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14164: I wanted to change my name that everyone can see, but IU was told that the only way to do that is to delete the whole account and start over , this won't work as I have a lot of games and I would lose them if I deleted this account, can anyone think of any way around this
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
GetHuman-14164: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14164: I'd give them a two out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
GetHuman-14164: For that I would say three out of five.
GetHuman: And finally- any advice for other Playstation customers?
GetHuman-14164: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14164 taken from his Playstation customer service problem that occurred on November 25th, 2017.