Playstation: My customer service experience was down right d...
A Playstation customer review by GetHuman user ~kicking hobos from November 24th, 2017
Background on ~kicking hobos's case
GetHuman: ~kicking hobos - can you tell our other Playstation customers when your case took place?
~kicking hobos: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~kicking hobos a list of common Playstation problems)
~kicking hobos: "Recover Account" was why I was trying to call.
~kicking hobos's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kicking hobos: My customer service experience was down right dreadful! I couldn't understand one **** word that came out his mouth and he kept repeating the same thing over and over again!! I bought the wrong movie, all I wanted to do is change my purchase. THAT'S IT!
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~kicking hobos: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kicking hobos: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~kicking hobos: For that I would say two out of five.
GetHuman: And finally- any advice for other Playstation customers?
~kicking hobos: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kicking hobos taken from his Playstation customer service problem that occurred on November 19th, 2017.