Playstation: Support is too general. Techs immediately said...
A Playstation customer review by GetHuman user ~BroCook357 from November 27th, 2017
Background on ~BroCook357's case
GetHuman: ~BroCook357 - can you tell our other Playstation customers when your case took place?
~BroCook357: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~BroCook357 a list of common Playstation problems)
~BroCook357: "Setup an account" was why I was trying to call.
~BroCook357's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BroCook357: Support is too general. Techs immediately said here was no help they could provide. Told me I needed to contact my back. Never once thought this could be their problem. I've waisted * days trying to fix an issue which is no doubt PSN related. I'm active duty military deployed overseas so to wake at crazy hours and call to receive no "support" is unacceptable. God forbid we served th US to the standard of hep we receive form PSN techs. I see why everyone is switching to Xbox! If you want to contact me I'll be waiting. *****@***.com. I'll definitely spread the story of this horrible experience to my brothers and sisters at arms!
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~BroCook357: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BroCook357: I'd give them a two out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~BroCook357: For that I would say three out of five.
GetHuman: And finally- any advice for other Playstation customers?
~BroCook357: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BroCook357 taken from his Playstation customer service problem that occurred on November 24th, 2017.