Playstation: The * minute wait is my estimate of how long it...
A Playstation customer review by GetHuman user ~Girl Down from November 17th, 2017
Background on ~Girl Down's case
GetHuman: ~Girl Down - can you tell our other Playstation customers when your case took place?
~Girl Down: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Girl Down a list of common Playstation problems)
~Girl Down: "Hacked Account" was why I was trying to call.
~Girl Down's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Girl Down: The * minute wait is my estimate of how long it took me to get through the menu. It was pretty fast.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Girl Down: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Girl Down: I'd give them a three out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Girl Down: For that I would say four out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Girl Down: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Girl Down taken from his Playstation customer service problem that occurred on November 14th, 2017.