Playstation: They are terrible called for support about sing...

A Playstation customer review by GetHuman user ~Just some Help from November 18th, 2017

Background on ~Just some Help's case

GetHuman: ~Just some Help - can you tell our other Playstation customers when your case took place?
~Just some Help: Yes I can. It was late at night, on November 9th.
GetHuman: Did you reach out to Playstation, and if so, how?
~Just some Help: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
Shows ~Just some Help a list of common Playstation problems
~Just some Help: "Refund a Charge" was why I was trying to call.

~Just some Help's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Just some Help: They are terrible called for support about single or duel lense on older Fat model that do not even service anymore after I told them what the problem was they wanted my email addy then told me they couldnt help me....asked to talk to to a tech and they refused me I asked them to lose my addy why would thry want it and I dont want to any of thier offers I refuse to buy anything from them now I was going to purchasing a couple PS* but ***** that Im going XBox * my son has XBox Live and thier support is awesome
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Just some Help: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Just some Help: I'd give them a two out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Just some Help: For that I would say three out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Just some Help: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Just some Help taken from his Playstation customer service problem that occurred on November 9th, 2017.

Playstation

1.91 of 5 stars | 570 reviews
Playstation ReviewsPlaystation's Phone NumberAll Playstation contact infoGeneral Playstation customer service info
~Just some Help's Playstation Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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