Playstation: just as bad as the live chat, but less frustrat...

A Playstation customer review by GetHuman user ~PSNdoesNotHate_TheyJustDontCar from November 24th, 2017

Background on ~PSNdoesNotHate_TheyJustDontCar's case

GetHuman: ~PSNdoesNotHate_TheyJustDontCar - can you tell our other Playstation customers when your case took place?
~PSNdoesNotHate_TheyJustDontCar: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Playstation, and if so, how?
~PSNdoesNotHate_TheyJustDontCar: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~PSNdoesNotHate_TheyJustDontCar a list of common Playstation problems)
~PSNdoesNotHate_TheyJustDontCar: "Banned Account" was why I was trying to call.

~PSNdoesNotHate_TheyJustDontCar's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PSNdoesNotHate_TheyJustDontCar: just as bad as the live chat, but less frustrating. twitter you can thing "hey maybe no one saw it" but with livechat you know they are just not helping and make is very clear they are only looking at your chat window once every few minutes (or ten) as they wait for you go away. then they prouce with "Jonathan: Thank you for contacting us today !!*Jonathan: Have a wonderful night !!*The chat has been ended by the agent" **what? hey where is my help, I thought you were researching the problem for me:(
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~PSNdoesNotHate_TheyJustDontCar: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PSNdoesNotHate_TheyJustDontCar: I'd give them a five out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~PSNdoesNotHate_TheyJustDontCar: For that I would say one out of five.
GetHuman: And finally- any advice for other Playstation customers?
~PSNdoesNotHate_TheyJustDontCar: Call them early in the day or late. Don't forget any personal or account information you might need for Playstation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PSNdoesNotHate_TheyJustDontCar taken from his Playstation customer service problem that occurred on November 18th, 2017.


1.91 of 5 stars | 570 reviews

~PSNdoesNotHate_TheyJustDontCar's Playstation Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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