Plentyoffish: Tried to log into my profile today, and found t...
A Plentyoffish customer review by GetHuman user ~cricketer1972 from November 17th, 2017
Background on ~cricketer1972's case
GetHuman: ~cricketer1972 - can you tell our other Plentyoffish customers when your case took place?
~cricketer1972: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Plentyoffish, and if so, how?
GetHuman: And which of these common Plentyoffish customer issues best describes the reason you wanted to talk to them?
(Shows ~cricketer1972 a list of common Plentyoffish problems)
~cricketer1972: "Refund Subscription" was why I was trying to contact.
~cricketer1972's review of Plentyoffish customer service
GetHuman: So how would you sum up your experience for GetHuman's Plentyoffish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cricketer1972: Tried to log into my profile today, and found that I could not. Asked for a password reset link to be sent to my REGISTERED email address, only to be informed that my email address was not on their system.*As far as I am aware, I have adhered to their terms of service. I have tried to search for my username using another ip address, but apparently, my username does not exist. I have received no explanation whatsoever as to why my profile has been deleted. The only explanation I can think of is that I was not a paying member. Nor will I be after this experience. Very shoddy treatment, I can now no longer contact users who I have become friends with. Extremely p***ed off by this, and would not recommend POF to anyone.
GetHuman: Let's quantify your experience contacting Plentyoffish. On a scale of 1 to 5, how easy is it go get help on a Plentyoffish problem?
~cricketer1972: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cricketer1972: I'd give them a three out of five on communication.
GetHuman: And what about Plentyoffish's ability to quickly and effectively address your problem?
~cricketer1972: For that I would say two out of five.
GetHuman: And finally- any advice for other Plentyoffish customers?
~cricketer1972: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Plentyoffish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cricketer1972 taken from his Plentyoffish customer service problem that occurred on November 11th, 2017.