Plentyoffish: somebody has hacked my account with pof. emails...

A Plentyoffish customer review by GetHuman user ~anonymous from November 19th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Plentyoffish customers when your case took place?
~anonymous: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to Plentyoffish, and if so, how?
~anonymous: I used a help page I found on the GetHuman Plentyoffish customer service contact info page: Contact Plentyoffish Customer Service
GetHuman: And which of these common Plentyoffish customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Plentyoffish problems)
~anonymous: "Refund Subscription" was why I was trying to contact.

~anonymous's review of Plentyoffish customer service

GetHuman: So how would you sum up your experience for GetHuman's Plentyoffish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: somebody has hacked my account with pof. emails, phone calls and no response. someone is using my information to prey on woman. after seeing the number of problems on their site im surprised they are still in business. it makes me wonder if they are part of the scam?
GetHuman: Let's quantify your experience contacting Plentyoffish. On a scale of 1 to 5, how easy is it go get help on a Plentyoffish problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Plentyoffish's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Plentyoffish customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Plentyoffish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Plentyoffish customer service problem that occurred on November 9th, 2017.

Plentyoffish

1.22 of 5 stars | 428 reviews

~anonymous's Plentyoffish Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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