Plowz & Mowz: I was supposed to get a call before they arrive...
A Plowz & Mowz customer review by GetHuman user ~heideliese from November 26th, 2017
Background on ~heideliese's case
GetHuman: ~heideliese - can you tell our other Plowz & Mowz customers when your case took place?
~heideliese: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Plowz & Mowz, and if so, how?
GetHuman: And which of these common Plowz & Mowz customer issues best describes the reason you wanted to talk to them?
(Shows ~heideliese a list of common Plowz & Mowz problems)
~heideliese: "None of those really matches why I wanted to call Plowz & Mowz that day." was why I was trying to call.
~heideliese's review of Plowz & Mowz customer service
GetHuman: So how would you sum up your experience for GetHuman's Plowz & Mowz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heideliese: I was supposed to get a call before they arrived, but they came at *:** am "and didnt want to wake me", so instead of giving us a chance to move the car, they just plowed snow up the driveway and trapped our car. In doing so, they knocked a huge snowbank onto the sideway (approx *' on sidewalks we had shoveled the night before. Very mediocre customer service, offered to send same fool driver or reimburse me. Didnt seem to care at all, even though I said we spent ** min shoveling out car before husband could go to work. and hadnt even tackled sidewalks yet.
GetHuman: Let's quantify your experience contacting Plowz & Mowz. On a scale of 1 to 5, how easy is it go get help on a Plowz & Mowz problem?
~heideliese: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heideliese: I'd give them a three out of five on communication.
GetHuman: And what about Plowz & Mowz's ability to quickly and effectively address your problem?
~heideliese: For that I would say one out of five.
GetHuman: And finally- any advice for other Plowz & Mowz customers?
~heideliese: Call them early in the day or late. Don't forget any personal or account information you might need for Plowz & Mowz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heideliese taken from his Plowz & Mowz customer service problem that occurred on November 23rd, 2017.