Plusnet: What about those adverts about talking to a per...
A Plusnet customer review by GetHuman user ~ditzydo from November 23rd, 2017
Background on ~ditzydo's case
GetHuman: ~ditzydo - can you tell our other Plusnet customers when your case took place?
~ditzydo: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Plusnet, and if so, how?
GetHuman: And which of these common Plusnet customer issues best describes the reason you wanted to talk to them?
(Shows ~ditzydo a list of common Plusnet problems)
~ditzydo: "Lower my bill" was why I was trying to call.
~ditzydo's review of Plusnet customer service
GetHuman: So how would you sum up your experience for GetHuman's Plusnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ditzydo: What about those adverts about talking to a person?!Waiting ** mins is NOT good customer service by any standard
GetHuman: Let's quantify your experience contacting Plusnet. On a scale of 1 to 5, how easy is it go get help on a Plusnet problem?
~ditzydo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ditzydo: I'd give them a five out of five on communication.
GetHuman: And what about Plusnet's ability to quickly and effectively address your problem?
~ditzydo: For that I would say two out of five.
GetHuman: And finally- any advice for other Plusnet customers?
~ditzydo: Call them early in the day or late. Don't forget any personal or account information you might need for Plusnet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ditzydo taken from his Plusnet customer service problem that occurred on November 13th, 2017.
Plusnet
2.00 of 5 stars | 10 reviews
~ditzydo's Plusnet Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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