Pogo - EA Games: I can not contact anyone at Pogo or EA! Pogo wi...

A Pogo - EA Games customer review by GetHuman user ~hcd1937 from November 26th, 2017

Background on ~hcd1937's case

GetHuman: ~hcd1937 - can you tell our other Pogo - EA Games customers when your case took place?
~hcd1937: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
~hcd1937: I used a help page I found on the GetHuman Pogo - EA Games customer service contact info page: Contact Pogo - EA Games Customer Service
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~hcd1937 a list of common Pogo - EA Games problems)
~hcd1937: "Overcharge/Strange charge" was why I was trying to contact.

~hcd1937's review of Pogo - EA Games customer service

GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hcd1937: I can not contact anyone at Pogo or EA! Pogo will not accept the password we have always used for our account. It's been so long I can't locate the e mail address linked to my account. not found any way of contacting them without logging in. Terrible service.
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~hcd1937: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hcd1937: I'd give them a three out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~hcd1937: For that I would say one out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~hcd1937: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hcd1937 taken from his Pogo - EA Games customer service problem that occurred on November 21st, 2017.

Pogo - EA Games

1.42 of 5 stars | 166 reviews

~hcd1937's Pogo - EA Games Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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