Pogo - EA Games: I tried to call * times for help but got discon...
A Pogo - EA Games customer review by GetHuman user ~kam0141 from November 16th, 2017
Background on ~kam0141's case
GetHuman: ~kam0141 - can you tell our other Pogo - EA Games customers when your case took place?
~kam0141: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~kam0141 a list of common Pogo - EA Games problems)
~kam0141: "Refund a Charge" was why I was trying to contact.
~kam0141's review of Pogo - EA Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kam0141: I tried to call * times for help but got disconnected by company every time!!!!! Please contact me at ***-***-**** thank you. My name is Karen and would like to get refund or game. My daughter bought a year subscription for me last year and I was unable to erase her master card info from my account. my screen name is kam**** last * digits of her card is ****. She is not happy getting billed for another year and I don't play the games any more. Would really like to see her get her money back. I have tried everything I can o reach you. I have now cancelled my subscription to pogo!
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~kam0141: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kam0141: I'd give them a three out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~kam0141: For that I would say one out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~kam0141: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kam0141 taken from his Pogo - EA Games customer service problem that occurred on November 10th, 2017.