Pogo - EA Games: I wanted to find out why you took $**.** off my...

A Pogo - EA Games customer review by GetHuman user ~housegoofuss from November 14th, 2017

Background on ~housegoofuss's case

GetHuman: ~housegoofuss - can you tell our other Pogo - EA Games customers when your case took place?
~housegoofuss: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
~housegoofuss: I used a help page I found on the GetHuman Pogo - EA Games customer service contact info page: Contact Pogo - EA Games Customer Service
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~housegoofuss a list of common Pogo - EA Games problems)
~housegoofuss: "Change order" was why I was trying to contact.

~housegoofuss's review of Pogo - EA Games customer service

GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~housegoofuss: I wanted to find out why you took $**.** off my credit card two months in a row,Dec. and Jan.I DID NOT AUTHORIZE THIS.
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~housegoofuss: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~housegoofuss: I'd give them a one out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~housegoofuss: For that I would say two out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~housegoofuss: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~housegoofuss taken from his Pogo - EA Games customer service problem that occurred on November 11th, 2017.

Pogo - EA Games

1.42 of 5 stars | 166 reviews
Pogo - EA Games ReviewsHow to contact Pogo - EA Games

~housegoofuss's Pogo - EA Games Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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More Pogo - EA Games Reviews

still havent got a answer why i was billed **.** on *-**-** and s...I've tried for * days. I've beena member for at least *** years...you never called me back and you keep changing pogo for the worst...i'm trying to get help with the jungle hin rhino challenge for a...you charged me for pogo on my credit card and i don't want to pla...Really disgusting to not have chat available ********. Also, ema...ya need someone to talk to..(number one complain worldwide today...
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