Pogo - EA Games: waited ** minutes for a game advisor in a chat...
A Pogo - EA Games customer review by GetHuman user ~Nivaditap from November 21st, 2017
Background on ~Nivaditap's case
GetHuman: ~Nivaditap - can you tell our other Pogo - EA Games customers when your case took place?
~Nivaditap: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Pogo - EA Games, and if so, how?
GetHuman: And which of these common Pogo - EA Games customer issues best describes the reason you wanted to talk to them?
(Shows ~Nivaditap a list of common Pogo - EA Games problems)
~Nivaditap: "Refund a Charge" was why I was trying to contact.
~Nivaditap's review of Pogo - EA Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Pogo - EA Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nivaditap: waited ** minutes for a game advisor in a chat session and "Sumit" in India? Philipines? wherever... moved on before I even finished composing my issue! I think it is absolutely deplorable that as Pogo Club Members and EA*Origin digital customers, we can get NO reliable customer service. Why is it that other companies (Amazon, Audible, Zappos, etc) can give OUTSTANDING support, yet EA completely F A I L S!!! A big fat F to you EA*POGO bigwigs and "Sumit" advisors!
GetHuman: Let's quantify your experience contacting Pogo - EA Games. On a scale of 1 to 5, how easy is it go get help on a Pogo - EA Games problem?
~Nivaditap: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nivaditap: I'd give them a one out of five on communication.
GetHuman: And what about Pogo - EA Games's ability to quickly and effectively address your problem?
~Nivaditap: For that I would say one out of five.
GetHuman: And finally- any advice for other Pogo - EA Games customers?
~Nivaditap: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Pogo - EA Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nivaditap taken from his Pogo - EA Games customer service problem that occurred on November 19th, 2017.