Polk Audio: I was on hold long enough to notice that the SI...
A Polk Audio customer review by GetHuman user ~Customer32 from November 26th, 2017
Background on ~Customer32's case
GetHuman: ~Customer32 - can you tell our other Polk Audio customers when your case took place?
~Customer32: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Polk Audio, and if so, how?
GetHuman: And which of these common Polk Audio customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer32 a list of common Polk Audio problems)
~Customer32: "Technical support" was why I was trying to call.
~Customer32's review of Polk Audio customer service
GetHuman: So how would you sum up your experience for GetHuman's Polk Audio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer32: I was on hold long enough to notice that the SIRIUS satellite radio would drift to static every ** seconds. * Minutes for first contact, had to hit * once and finally got the information I needed (warranty amps were back ordered)after about ** minutes total.
GetHuman: Let's quantify your experience contacting Polk Audio. On a scale of 1 to 5, how easy is it go get help on a Polk Audio problem?
~Customer32: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer32: I'd give them a three out of five on communication.
GetHuman: And what about Polk Audio's ability to quickly and effectively address your problem?
~Customer32: For that I would say one out of five.
GetHuman: And finally- any advice for other Polk Audio customers?
~Customer32: Call them early in the day or late. Don't forget any personal or account information you might need for Polk Audio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer32 taken from his Polk Audio customer service problem that occurred on November 20th, 2017.
Polk Audio
2.00 of 5 stars | 6 reviews
~Customer32's Polk Audio Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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