My wife purchased the Porsche Cayenne S we had...

A Porsche customer review by GetHuman user ~docsatisfy from November 7th, 2017

Background on ~docsatisfy's case

GetHuman: ~docsatisfy - can you tell our other Porsche customers when your case took place?
~docsatisfy: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Porsche, and if so, how?
~docsatisfy: I used the 800-767-7243 number I found for on the GetHuman Porsche customer phone number page I was on: Porsche Customer Service Phone Number
GetHuman: And which of these common Porsche customer issues best describes the reason you wanted to talk to them?
(Shows ~docsatisfy a list of common Porsche problems)
~docsatisfy: "Complaint" was why I was trying to call.

~docsatisfy's review of Porsche customer service

GetHuman: So how would you sum up your experience for GetHuman's Porsche customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~docsatisfy: My wife purchased the Porsche Cayenne S we had Ignition problems. We*€*ve had it serviced *times for the same issue and still not resolved. In taking the vehicle to be serviced my wife has been treated badly they have shown little to no respect. And I am quite angered by this as much money was spent on this vehicle for it to fail shortly after the purchase and to be treated with no respect afterwards .I m seriously thinking of taking this matter to the public forum as well as better business. Mercedes and Cadillac treated us like family compared to this. When the car was being serviced we were suppose to get a complementary vehicle until our car was fixed they gave us Chrysler PT Cruiser which is an embarrassment for a replacement vehicle when we bought a **,*** vehicle.If that had been Cadillac or Mercedes they would have gave her none less then what she brought in to be serviced . I m sorely disappointed in the way they have treated my wife and this ongoing issue. And I want satisfac
GetHuman: Let's quantify your experience contacting Porsche. On a scale of 1 to 5, how easy is it go get help on a Porsche problem?
~docsatisfy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~docsatisfy: I'd give them a five out of five on communication.
GetHuman: And what about Porsche's ability to quickly and effectively address your problem?
~docsatisfy: For that I would say four out of five.
GetHuman: And finally- any advice for other Porsche customers?
~docsatisfy: Call them early in the day or late. Don't forget any personal or account information you might need for Porsche to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~docsatisfy taken from his Porsche customer service problem that occurred on November 1st, 2017.

Porsche

5.00 of 5 stars | 5 reviews

~docsatisfy's Porsche Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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