Postmates: Restaurant complaint
A Postmates customer review by GetHuman user GetHuman-alyssasa from December 4th, 2017
Background on GetHuman-alyssasa's case
GetHuman: GetHuman-alyssasa - can you tell our other Postmates customers when your case took place?
GetHuman-alyssasa: Yup. It was afternoon, on November 30th.
GetHuman: Did you reach out to Postmates, and if so, how?
GetHuman: And which of these common Postmates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alyssasa a list of common Postmates problems)
GetHuman-alyssasa: "Refund a Charge" was why I was trying to contact.
GetHuman-alyssasa's review of Postmates customer service
GetHuman: So how would you sum up your experience for GetHuman's Postmates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alyssasa: Restaurant complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-alyssasa: I am a owner of lins Asian fusion restaurant. A post mate worker came to pick up and order paid for the wrong one and the people refuse to come get the right order. Now we have * orders sitting here that are not paid for. This is unacceptable from your company. What happened to the wrong order? Where did the food go? We need answers.
GetHuman: Let's quantify your experience contacting Postmates. On a scale of 1 to 5, how easy is it go get help on a Postmates problem?
GetHuman-alyssasa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alyssasa: I'd give them a three out of five on communication.
GetHuman: And what about Postmates's ability to quickly and effectively address your problem?
GetHuman-alyssasa: For that I would say four out of five.
GetHuman: And finally- any advice for other Postmates customers?
GetHuman-alyssasa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Postmates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alyssasa taken from his Postmates customer service problem that occurred on November 30th, 2017.
Postmates
5.00 of 5 stars | 6 reviews
GetHuman-alyssasa's Postmates Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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