postmates delivery person lied
A Postmates customer review by GetHuman user GetHuman-level2b from December 1st, 2017
Background on GetHuman-level2b's case
GetHuman: GetHuman-level2b - can you tell our other Postmates customers when your case took place?
GetHuman-level2b: Yes. It was morning, on November 29th.
GetHuman: Did you reach out to Postmates, and if so, how?
GetHuman: And which of these common Postmates customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-level2b a list of common Postmates problems)
GetHuman-level2b: "Refund a Charge" was why I was trying to contact.
GetHuman-level2b's review of Postmates customer service
GetHuman: So how would you sum up your experience for GetHuman's Postmates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-level2b: postmates delivery person lied
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-level2b: Postmates guy said the restaurant was not carrying something and that is why it didn't make it to my house. I called the restaurant and said this was untrue. I just picked up my own food from there including the item I was told was gone. They make it the night before...........Kind of surprised by the lack of care in customer service response to my requests and phone goes nowhere.........will hit social media soon, so hoping you guys care about your customers :)
GetHuman: Let's quantify your experience contacting Postmates. On a scale of 1 to 5, how easy is it go get help on a Postmates problem?
GetHuman-level2b: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-level2b: I'd give them a four out of five on communication.
GetHuman: And what about Postmates's ability to quickly and effectively address your problem?
GetHuman-level2b: For that I would say five out of five.
GetHuman: And finally- any advice for other Postmates customers?
GetHuman-level2b: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Postmates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-level2b taken from his Postmates customer service problem that occurred on November 29th, 2017.
Postmates
5.00 of 5 stars | 6 reviews
GetHuman-level2b's Postmates Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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