Potomac Electric & Power: You go through the whole phone maze and it just...
A Potomac Electric & Power customer review by GetHuman user ~MacVA from November 19th, 2017
Background on ~MacVA's case
GetHuman: ~MacVA - can you tell our other Potomac Electric & Power customers when your case took place?
~MacVA: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Potomac Electric & Power, and if so, how?
GetHuman: And which of these common Potomac Electric & Power customer issues best describes the reason you wanted to talk to them?
(Shows ~MacVA a list of common Potomac Electric & Power problems)
~MacVA: "Meter reading" was why I was trying to call.
~MacVA's review of Potomac Electric & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Potomac Electric & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MacVA: You go through the whole phone maze and it just hangs up on you.
GetHuman: Let's quantify your experience contacting Potomac Electric & Power. On a scale of 1 to 5, how easy is it go get help on a Potomac Electric & Power problem?
~MacVA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MacVA: I'd give them a three out of five on communication.
GetHuman: And what about Potomac Electric & Power's ability to quickly and effectively address your problem?
~MacVA: For that I would say five out of five.
GetHuman: And finally- any advice for other Potomac Electric & Power customers?
~MacVA: Call them early in the day or late. Don't forget any personal or account information you might need for Potomac Electric & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MacVA taken from his Potomac Electric & Power customer service problem that occurred on November 13th, 2017.