Hosting multiple websites with powweb for * yea...
A PowWeb customer review by GetHuman user GetHuman-147989 from November 10th, 2017
Background on GetHuman-147989's case
GetHuman: GetHuman-147989 - can you tell our other PowWeb customers when your case took place?
GetHuman-147989: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to PowWeb, and if so, how?
GetHuman: And which of these common PowWeb customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-147989 a list of common PowWeb problems)
GetHuman-147989: "Setup service" was why I was trying to call.
GetHuman-147989's review of PowWeb customer service
GetHuman: So how would you sum up your experience for GetHuman's PowWeb customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-147989: Hosting multiple websites with powweb for * years now. Support next to non existent, personnal is for most part incompetent without any knowledge of code and I do not consider my self expert. Every year there is a billing issue. They never send you the bill in advance and then you are in for a surprise. This year my rate jumped from USD **.** to more than USD ***.**. Here actual transcript from Powweb Associate to justify the nearly usd ***.** increase:*From time to time, we do find it necessary to adjust our renewal pricing to make sure that we can continue to deliver the same great service that you've come to expect from us. We always try to make sure that you're aware of any changes to pricing, products or services, and we use your control panel and email as the primary means of communicating those changes. We're sorry if this caught you off-guard, please let us know if we can assist you further in any way.
GetHuman: Let's quantify your experience contacting PowWeb. On a scale of 1 to 5, how easy is it go get help on a PowWeb problem?
GetHuman-147989: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-147989: I'd give them a four out of five on communication.
GetHuman: And what about PowWeb's ability to quickly and effectively address your problem?
GetHuman-147989: For that I would say one out of five.
GetHuman: And finally- any advice for other PowWeb customers?
GetHuman-147989: Call them early in the day or late. Don't forget any personal or account information you might need for PowWeb to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-147989 taken from his PowWeb customer service problem that occurred on November 1st, 2017.
PowWeb
1.00 of 5 stars | 8 reviews
GetHuman-147989's PowWeb Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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