Practice Fusion: Technical support used to answer the phone. No...
A Practice Fusion customer review by GetHuman user ~chernick10 from November 26th, 2017
Background on ~chernick10's case
GetHuman: ~chernick10 - can you tell our other Practice Fusion customers when your case took place?
~chernick10: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Practice Fusion, and if so, how?
GetHuman: And which of these common Practice Fusion customer issues best describes the reason you wanted to talk to them?
(Shows ~chernick10 a list of common Practice Fusion problems)
~chernick10: "None of those really matches why I wanted to contact Practice Fusion that day." was why I was trying to contact.
~chernick10's review of Practice Fusion customer service
GetHuman: So how would you sum up your experience for GetHuman's Practice Fusion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chernick10: Technical support used to answer the phone. No longer. Now a receptionist answers, notes your issue and promises to have Tech Support call you back within * day. They never call back. Wait for "live chat" is so long that I've given up on it after trying * different times. There is no email, so far as I know.
GetHuman: Let's quantify your experience contacting Practice Fusion. On a scale of 1 to 5, how easy is it go get help on a Practice Fusion problem?
~chernick10: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chernick10: I'd give them a one out of five on communication.
GetHuman: And what about Practice Fusion's ability to quickly and effectively address your problem?
~chernick10: For that I would say one out of five.
GetHuman: And finally- any advice for other Practice Fusion customers?
~chernick10: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Practice Fusion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chernick10 taken from his Practice Fusion customer service problem that occurred on November 22nd, 2017.
Practice Fusion
1.00 of 5 stars | 6 reviews
~chernick10's Practice Fusion Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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