Presbyterian Health: the option given for speaking with a human just...
A Presbyterian Health customer review by GetHuman user ~gailf622 from November 12th, 2017
Background on ~gailf622's case
GetHuman: ~gailf622 - can you tell our other Presbyterian Health customers when your case took place?
~gailf622: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Presbyterian Health, and if so, how?
GetHuman: And which of these common Presbyterian Health customer issues best describes the reason you wanted to talk to them?
(Shows ~gailf622 a list of common Presbyterian Health problems)
~gailf622: "Update account information" was why I was trying to call.
~gailf622's review of Presbyterian Health customer service
GetHuman: So how would you sum up your experience for GetHuman's Presbyterian Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gailf622: the option given for speaking with a human just gives the claims mailing address and then disconnects the call
GetHuman: Let's quantify your experience contacting Presbyterian Health. On a scale of 1 to 5, how easy is it go get help on a Presbyterian Health problem?
~gailf622: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gailf622: I'd give them a three out of five on communication.
GetHuman: And what about Presbyterian Health's ability to quickly and effectively address your problem?
~gailf622: For that I would say one out of five.
GetHuman: And finally- any advice for other Presbyterian Health customers?
~gailf622: Call them early in the day or late. Don't forget any personal or account information you might need for Presbyterian Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gailf622 taken from his Presbyterian Health customer service problem that occurred on November 5th, 2017.
Presbyterian Health
1.00 of 5 stars | 8 reviews
~gailf622's Presbyterian Health Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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