Prezi: cant log in

A Prezi customer review by GetHuman user GetHuman-pomorang from December 8th, 2017

Background on GetHuman-pomorang's case

GetHuman: GetHuman-pomorang - can you tell our other Prezi customers when your case took place?
GetHuman-pomorang: Yes. It was afternoon, on November 29th.
GetHuman: Did you reach out to Prezi, and if so, how?
GetHuman-pomorang: I used a help page I found on the GetHuman Prezi customer service contact info page: Contact Prezi Customer Service
GetHuman: And which of these common Prezi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pomorang a list of common Prezi problems)
GetHuman-pomorang: "None of those really matches why I wanted to contact Prezi that day." was why I was trying to contact.

GetHuman-pomorang's review of Prezi customer service

GetHuman: So how would you sum up your experience for GetHuman's Prezi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pomorang: cant log in
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-pomorang: I have tried and tried and am still having problems logging in nothing will work.HELP
GetHuman: Let's quantify your experience contacting Prezi. On a scale of 1 to 5, how easy is it go get help on a Prezi problem?
GetHuman-pomorang: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pomorang: I'd give them a two out of five on communication.
GetHuman: And what about Prezi's ability to quickly and effectively address your problem?
GetHuman-pomorang: For that I would say five out of five.
GetHuman: And finally- any advice for other Prezi customers?
GetHuman-pomorang: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Prezi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pomorang taken from his Prezi customer service problem that occurred on November 29th, 2017.

Prezi

4.20 of 5 stars | 54 reviews

GetHuman-pomorang's Prezi Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Prezi, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Prezi in any way.

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